Refund Policy

Introduction

In alignment with our commitment to customer satisfaction, our Refund Policy allows the return of products that fail to meet your expectations. Each returned product undergoes an evaluative process to ascertain its eligibility for a refund or credit.

The return process begins with a contact initiated by you, either via a phone call at (866) 910-5333 or an email to sales@maximplowparts.com. A preliminary verification via phone or email is a prerequisite for all returns. Following verification and acceptance of your return request, we will issue a Return Goods Authorization (RGA) number specific to the return. The next step involves shipping the product to 8133 189th St Ste A, Mokena, IL 60448.

Upon dispatch of your product, the return shipping process is set in motion. Please be advised that items returned without an associated RGA number may not be accepted. Should you have any queries related to returns, kindly contact us at sales@maximplowparts.com before returning the product to our facility.

The following evaluation process may take up to 30 days and could result in either approval or disapproval of your return request. If approved, a refund or credit will be processed within 22 business days of the product's return date. To qualify for return, the product must be unworn or unused, bear all original tags, and be within its original packaging. A defective product that meets our warranty claim conditions may be eligible for instant approval, notwithstanding its usage. Return shipping charges will be determined on a case-by-case basis, factoring in the condition of the returned product upon evaluation.

Please note, a proof of purchase is essential for all returns.

Damages and issues                                                                                                   

Upon receiving your order, we strongly encourage you to inspect the order without delay. If you discover the item to be defective, damaged, or if you receive an incorrect item, or find any shortages or discrepancies from your order, please notify Maxim Plow Parts within 5 business days of receipt. Contact can be made either through a call to our customer service line at (866) 910-5333 or by sending an email to Sales@maximplowparts.com. This prompt communication will allow us to assess the situation and address the issue as quickly and efficiently as possible.

The Purchaser is hereby notified Maxim Plow Parts LLC strongly encourage all Distributors to always inspect all orders received without delay. If you discover the item to be defective, damaged, or if you receive an incorrect item, or find any shortages or discrepancies from your order, please notify Maxim Plow Parts within 5 business days of receiving shipment or incorrect item. Should you wish to reports a claim contact Maxim Plow Parts through a phone call to our customer service line at (866)910-5333 or via an email to Sales@maximplowparts.com

Exceptions / non-returnable items

Please be advised that certain items and pricing scenarios might be excluded from our return policy. This can include items purchased with quantity pricing or sale items. It's essential to understand these exclusions when considering a return.

Regardless of the product, all return requests must be initiated within 30 days of receipt of the shipment. Should you wish to initiate a return, you must notify Maxim Plow Parts through a phone call to our customer service line at (866)910-5333 or via an email to Sales@maximplowparts.com.

Our return policy is designed with the primary aim of ensuring customer satisfaction. Customers must initiate returns of eligible products within a 30-day period from the date of purchase, subject to managerial approval. To be deemed returnable, these products must be in their original packaging and remain in an unused condition, thereby being viewed as saleable by our team.

In some exceptional cases, returns initiated outside the standard 30-day window may be considered. However, these will require extensive managerial review and approval to ascertain eligibility for return.

Take note that all returns are subject to a restocking fee of 25% of the purchase price, which will be applied to the account or order. This fee may escalate if a product is returned outside 30 days from purchase. The assessment of return shipping charges will be determined individually for each case.

The Purchaser is hereby notified that unless initiated within 30days, no returns will be entertained after 100 days from the original purchase, irrespective of circumstances.

Exchanges

At Maxim Plow Parts LLC ("the Company"), we acknowledge that product availability can vary throughout the year, with potential fluctuations between seasons. This factor significantly influences our standard resolution process, which principally involves accepting returns and providing credits, rather than conducting direct product exchanges.

Should a purchaser find their product unsatisfactory, they are entitled to request a return within 30 days of receipt, thereby qualifying for a credit issuance. This return process can be initiated by contacting the Company via our customer service line at (866)910-5333 or by emailing Sales@maximplowparts.com within the established 30-day timeframe.

It's important to note that the product being returned must be in its original, unused condition and packaged as it was upon delivery. Exceptions to this 30-day return policy may be considered under certain circumstances, at the discretion of Company management. All accepted returns are subject to a 25% restocking fee, which may increase if a product is returned more than 30 days after purchase. Return shipping charges will be determined on a case-by-case basis.

Following the successful return and evaluation of the product, if approved, the Company will issue a credit to the purchaser's account. In cases of defective products, these are typically handled as warranty claims. The Company reserves the right to issue credits or, if available, replace the faulty part. It should be clearly understood that no returns will be accepted beyond 100 days from the original purchase, under any circumstances. This policy ensures a fair and efficient system of addressing product-related issues, given the constraints of product availability.

The Purchaser is hereby notified that no returns will be entertained after 100 days from the original purchase, irrespective of circumstances.

European Union 14 day cooling off period
Despite the aforementioned, if the goods are being delivered into the European Union, you reserve the right to cancel or return your order within 14 days, without needing to provide any justification.

Refunds

Following the submission and subsequent approval of your claim, we shall inform you about the status of your refund. Should your claim be approved, a refund will be processed back to your original mode of payment or credited to your account, typically within a span of 23 business days. Please note, however, that processing times may vary depending on the policies of various banks, credit card companies, digital wallets, and payment processors. Consequently, it could take additional time for the refund to be reflected in your account.

For customers operating on Net 30 terms, a credit commensurate with the refund value of the returned goods will be posted to your account within 30 days of claim approval. If 30 days have elapsed since the approval of your claim and the credited amount is not yet visible in your Net 30 account, we encourage you to reach out to us via phone at (866)910-5333 or email at sales@maximplowparts.com.

The Purchaser is hereby notified that the processing and re-deposit of refunded amounts to your original payment method may take up to 30 business days.